FAQs
Shopping Information
How long will it take to receive my order?
CRAFTING TIMES
Once you have placed your order, then we will place you in an order list to start crafting your item. As we make all items from fresh and by hand, we’d recommend allowing 2-3 weeks depending upon the customizations you have chosen. If you have opted for something completely bespoke that we have never made before then, we recommend allowing around 3-4 weeks for the crafting process – sometimes even longer – depending upon how unusual your request is.
DELIVERY TIMES
Your order will be carefully packaged to reach you as safe as possible and shipped as registered mail.
Shipping normally takes 1-2 weeks to Europe
Up to 2-4 weeks to United States
2-4 weeks elsewhere to arrive.
Once you have placed your order, then we will place you in an order list to start crafting your item. As we make all items from fresh and by hand, we’d recommend allowing 2-3 weeks depending upon the customizations you have chosen. If you have opted for something completely bespoke that we have never made before then, we recommend allowing around 3-4 weeks for the crafting process – sometimes even longer – depending upon how unusual your request is.
DELIVERY TIMES
Your order will be carefully packaged to reach you as safe as possible and shipped as registered mail.
Shipping normally takes 1-2 weeks to Europe
Up to 2-4 weeks to United States
2-4 weeks elsewhere to arrive.
My collar is too big/small, would it be possible to exchange it?
Sure!
We understand that from time to time, you may wish to return a product to us. This may be due to a dislike of the color, needing a different size, or it could simply be an unwanted gift. You will be happy to know that we have a standard 28-day returns policy to enable you to return products to us in appropriate circumstances.
If you need a different size, there will be a processing time until we make a new product.
By law, if goods are customized we don’t have to accept returns, but you’re our customer, and we care, so we treat each issue with individual attention, so please contact us if your collar is a “custom or bespoke made” and we’ll see what we can do for you…. sometimes we simply apply a charge for returning pet gear that has been customized, to enable us to make the alterations so that it can be sold as a reduced price.
According to our shop policies, the buyer is responsible for returning fees.
We understand that from time to time, you may wish to return a product to us. This may be due to a dislike of the color, needing a different size, or it could simply be an unwanted gift. You will be happy to know that we have a standard 28-day returns policy to enable you to return products to us in appropriate circumstances.
If you need a different size, there will be a processing time until we make a new product.
By law, if goods are customized we don’t have to accept returns, but you’re our customer, and we care, so we treat each issue with individual attention, so please contact us if your collar is a “custom or bespoke made” and we’ll see what we can do for you…. sometimes we simply apply a charge for returning pet gear that has been customized, to enable us to make the alterations so that it can be sold as a reduced price.
According to our shop policies, the buyer is responsible for returning fees.
Does the color of the leather transfer onto coat?
All leather that is used as a base and rubs the most into coat is chrome-tanned, therefor it doesn’t smear the coat.
Are your products safe for the environment?
Every material, including packaging, that we use for our products is recyclable and biodegradable, we believe in clean planet and don’t want to contribute to the plastics and waste.
What countries do you ship to?
More than you can imagine!
After all what we have uniquely done, we have created a lot of trust and confidence from customers in over 100 countries. We are always looking at the best ways to get products to our customers. All our larger consignments are either tracked or signed for, to ensure they don’t get lost in transit.
After all what we have uniquely done, we have created a lot of trust and confidence from customers in over 100 countries. We are always looking at the best ways to get products to our customers. All our larger consignments are either tracked or signed for, to ensure they don’t get lost in transit.
Is it important to clean and look after the leather?
Yes!
It is very important to clean and look after your leather as it is a natural material and it will age and deteriorate slightly over time. So to ensure your leather products longevity you should look after it.
It is very important to clean and look after your leather as it is a natural material and it will age and deteriorate slightly over time. So to ensure your leather products longevity you should look after it.
How often should I look after my pet’s leather accessories and what products should I use?
Regular care of your leather product is essential and the regularity depends on how often you use your leather product. For instance, if your dog wears leather collar every day then clean and care for it every couple of weeks, if you use it couple of times a week, then every three months and if you use it occasionally then at least every year. Never leave your pets leather gear without any care for more than a year if you want it to last for many years ahead.
There are few very good products out there in the market. You can use Dr. Martens patent leather cleaner. Gold Label saddle soap and dubbing are also great products.
The Hanshaw's Elbow Grease is a 5 in 1 product. It is a very mild cleaner, moisturiser, UV guard, pen guard and a mild water proofer.
There are tons of other great products that you can use – visit a local cleaning product or leather store to find more.
There are few very good products out there in the market. You can use Dr. Martens patent leather cleaner. Gold Label saddle soap and dubbing are also great products.
The Hanshaw's Elbow Grease is a 5 in 1 product. It is a very mild cleaner, moisturiser, UV guard, pen guard and a mild water proofer.
There are tons of other great products that you can use – visit a local cleaning product or leather store to find more.
What to do if my dogs leather collar gets drenched in the water?
Oh o! Don't panic as it can happen to the best of us. Take the collar off first. Dry it off with a towel and leave it to dry naturally.
Don't force dry your collar by putting it on a radiator or using a hair dryer. Let it dry naturally. It might take long but do it.
Once that it is dry, use some lotion on the top of the leather to add moisture back.
Don't force dry your collar by putting it on a radiator or using a hair dryer. Let it dry naturally. It might take long but do it.
Once that it is dry, use some lotion on the top of the leather to add moisture back.
How should I correctly store my pets leather gear for long term?
Whatever you do, don't store your pets leather gear in a damp place. Store it in a place that is not too warm nor cold to keep it safe.