- Processing time After processing your payment and receiving your order request, we will email you to confirm this order. Please keep in mind that all collars are Made To Order on a first come, first served basis. We will make every effort to craft and ship your order within 2-3 weeks after receiving your order. Your order will be carefully packaged to reach you as safe as possible and shipped as registered mail. After the package ships out we will send you an email with the delivery information.
- Shipping time Orders are shipped as registered mail from Lithuania (EU) using Airmail. Shipping normally takes up to 2 weeks to Europe 2-4 weeks to United States 2-5 weeks elsewhere to arrive. Note: Public holidays, destination countries and couriers can affected shipping time too.
- Delivery If you don't like your item, it can be returned for a full refund, the buyer is responsible for returning fees. Customized orders can't be returned. Please contact us if you are not satisfied with the item after receiving it. All emails will be answered within 1-3 business day. If you do not receive our reply, please re-send your email and we will reply to you as soon as possible. You will get a full refund if the package was lost while shipping. We are not responsible for delays due to customs.
- Returns If you don't like your collar, it can be returned for a full refund, the buyer is responsible for returning fees. You will get a full refund if collar was lost while shipping. We are not responsible for delays due to customs. We are unable to give you any kind of refund if 180 days passes after your order was placed.